Contact Centre Supervisor

4 weeks ago


Wakefield, Wakefield, United Kingdom Vistry Group PLC Full time
Job Title: Contact Centre Supervisor

We are seeking an experienced Contact Centre Supervisor to join our team at Vistry Group PLC. As a Contact Centre Supervisor, you will play a key role in ensuring the smooth operation of our contact centre, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Supervise a team of contact centre agents, providing guidance and support to ensure excellent customer service.
  • Manage customer inquiries, resolving issues in a timely and professional manner.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with the sales team to ensure seamless communication and customer engagement.
  • Monitor and report on key performance indicators, identifying areas for improvement.
Requirements:
  • Proven experience in a contact centre or customer service role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Knowledge of CRM systems and customer service software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, please submit your application.



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