Customer Service Team Lead

1 month ago


Wakefield, Wakefield, United Kingdom Vistry Group Full time
Job Overview

We are seeking a highly skilled Contact Centre Supervisor to lead our customer service team within Vistry Services Division. As a key member of our team, you will be responsible for improving the way we handle customer enquiries and delivering exceptional customer satisfaction.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure excellent customer service delivery.
  • Develop and implement effective customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes as needed.
  • Collaborate with other departments to ensure seamless customer service delivery across the organization.

Requirements:

  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.

About Vistry Group:

Vistry Group is a leading provider of construction and property services. We are committed to delivering exceptional customer service and building strong relationships with our customers.



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