ITSM Configuration Management Expert

2 days ago


Milton Keynes, Milton Keynes, United Kingdom Hays Technology Full time

Establish a strong foundation in IT Service Management with this exciting opportunity at Hays Technology.

About the Role

As an ITSM Consultant specialising in Configuration Management, you will be responsible for leading the design and implementation of Service Configuration Management practices within enterprise organisations. Your expertise will focus on establishing data models, CI discovery strategy, organisational design, tooling selection, and supplier engagement.

Key Responsibilities
  1. ITIL Best Practice Expertise: Develop and maintain a deep understanding of ITIL Best Practice (V3 / ITIL4) principles and apply them to drive business value.
  2. Service Configuration Management Leadership: Proven leadership skills and experience in designing and establishing a Service Configuration Practice are essential for success in this role.
  3. Enterprise Service Management Solutions: Demonstrate a strong understanding of enterprise Service Management solutions and underpinning CMDB data models and frameworks.
  4. Technical Skills: Experience with Service Management software and capabilities related to service mapping and integration with discovery software is required.

In this dynamic role, you will have the opportunity to work with prestigious clients and lead impactful projects. A competitive salary of £300 per day outside IR35 reflects the importance of your contributions to our team's success.



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