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Machine Set-up and Configuration Expert

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
Key Responsibilities

As a Workshop Configuration Engineer, you will be expected to:

  • Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
  • Deliver, install, and configure end-user equipment on client sites as required, offering remote and on-site technical support to clients, addressing their queries and issues promptly.
  • Manage and maintain off-site workshop storage facilities, following company procedures for receiving and shipping customer stock.
  • Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
  • Log and action all activity within the CRM system following established Service Desk procedures.
  • Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
  • Support the Technical services team on any workshop-related sections of projects.
  • Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies.
Requirements

To be successful in this role, you will need:

  • Demonstrable knowledge as a Service Desk Engineer.
  • Basic knowledge of Microsoft Windows Server / Desktop Environments.
  • Experience with Microsoft 365, Backup/DRaaS and related technologies.
  • Current and valid UK driving license.
  • Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security.