Machine Set-up and Configuration Expert
4 days ago
As a Workshop Configuration Engineer, you will be expected to:
- Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
- Deliver, install, and configure end-user equipment on client sites as required, offering remote and on-site technical support to clients, addressing their queries and issues promptly.
- Manage and maintain off-site workshop storage facilities, following company procedures for receiving and shipping customer stock.
- Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
- Log and action all activity within the CRM system following established Service Desk procedures.
- Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
- Support the Technical services team on any workshop-related sections of projects.
- Maintain information security by complying with the company's Information Security Management System (ISMS) and all relevant policies.
To be successful in this role, you will need:
- Demonstrable knowledge as a Service Desk Engineer.
- Basic knowledge of Microsoft Windows Server / Desktop Environments.
- Experience with Microsoft 365, Backup/DRaaS and related technologies.
- Current and valid UK driving license.
- Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, InTune & Conditional Access Technologies and Mimecast email security.
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