Customer Technical Services Specialist

4 weeks ago


Manchester, United Kingdom Connex One Full time

Unlock Your Potential with Connex One:

Are you ready to be part of the future of contact centre technology? Connex One, a leading force in Dialers, OMNI Channel enablement and AI solutions for contact centres, is offering an exciting opportunity to join our dynamic team. We are reshaping the landscape of customer service using the latest advancements in artificial intelligence.

We are looking for technical service engineers who will be the face of Connex One. We value customer service, so travel regularly is necessary for this role, as you will likely be on client sites most working days throughout the UK and Europe.

Key Responsibilities:

  • Implement and configure the full suite of Connex One products
  • Provide technical onsite training
  • Offer support guidance to clients
  • Be an essential part of advisory and escalation functions
  • Assist with project scoping, client onboarding, and documentation

Requirements:

  • Professional and confident work ethic
  • Experience in the contact centre industry is highly valued, whether as a seasoned end user, dialler manager or technical specialist
  • Strong dialer configuration skills
  • Ability to handle multiple projects concurrently and demonstrate strong organisational skills and attention to detail

What We Offer:

Connex One offers a competitive salary of £35,000.00-£55,000.00 per year and a dynamic work environment.

How to Apply:

Apply above or connect with our Talent Acquisition Specialist, Lewis Bickerton – lewis.bickerton@connexone.co.uk



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