Technical Services Specialist

4 weeks ago


Manchester, United Kingdom ClearCourse Full time

Technical Services Specialist

Career Level: Intermediate

ClearCourse is seeking a Technical Services Specialist to join our team. As a key member of our support operations, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Learn and understand our products and services
  • Act as the primary point of contact for customers, including answering phone calls, logging tickets, and monitoring emails
  • Develop knowledge and understanding of our customers
  • Field customer inquiries to the relevant department
  • Liaise with different departments within the company
  • Report any customer concerns to the team leader or manager

Requirements:

  • Knowledge of effective customer service
  • Technical knowledge of current information technology
  • Exceptional interpersonal skills
  • Proven strong analytical, problem-solving, logical thinking, and decision-making skills
  • Experience with database use (preferably SQL Server)
  • Experience using and supporting Windows OS
  • Experience dealing with customers face-to-face, online, or by telephone

Why ClearCourse?

  • 25 days' annual leave + your birthday off
  • Employee wellbeing perks – including Peppy Health, Perkbox, etc...
  • Enhanced maternity, paternity, and adoption pay
  • Life Assurance and Group Income Protection
  • Private medical cover with a cash plan
  • Enhanced Company Pension
  • Generous training budgets and reimbursement for professional memberships


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