Customer Technical Services Specialist
4 weeks ago
At Sharp Gaming, we're on a mission to revolutionize the betting and gaming industry. We're seeking a highly skilled Customer Technical Services Engineer to join our team and help us achieve this goal.
Key Responsibilities:- Design and implement infrastructure projects, creating project plans, designs, and solutions that meet our business needs.
- Develop and maintain comprehensive documentation for server and network topology, equipment, and configurations.
- Provide technical support to our Betfred Group network and server infrastructure, identifying, diagnosing, and resolving network problems.
- Act as a technical point of escalation for our Service Desk, ensuring prompt incident resolution and adherence to our Incident Management process and internal SLAs.
- Perform standard system administration duties, including server installation, system/application installation, and patch management.
- Experience in providing server/inrastructure support within a support environment.
- Strong knowledge of Windows Operating Systems (2016 and later) and Centos-based Linux Operating Systems.
- Management and support of Windows server roles (Active Directory/DNS/DHCP/Clustering/IIS).
- Strong AWS Platform Engineering skills, particularly in EC2, S3, IAM, and VPC/network configuration.
- Significant knowledge and/or experience of working within an IT Support function, adhering to ITIL best practices.
- A competitive salary of £40,000 - £55,000 per annum, depending on experience.
- A dynamic and pressurized work environment with opportunities for growth and development.
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