Customer Technical Services Specialist

4 weeks ago


Manchester, United Kingdom Sharp Gaming Full time
Job Title: Customer Technical Services Engineer

At Sharp Gaming, we're on a mission to revolutionize the betting and gaming industry. We're seeking a highly skilled Customer Technical Services Engineer to join our team and help us achieve this goal.

Key Responsibilities:
  • Design and implement infrastructure projects, creating project plans, designs, and solutions that meet our business needs.
  • Develop and maintain comprehensive documentation for server and network topology, equipment, and configurations.
  • Provide technical support to our Betfred Group network and server infrastructure, identifying, diagnosing, and resolving network problems.
  • Act as a technical point of escalation for our Service Desk, ensuring prompt incident resolution and adherence to our Incident Management process and internal SLAs.
  • Perform standard system administration duties, including server installation, system/application installation, and patch management.
Requirements:
  • Experience in providing server/inrastructure support within a support environment.
  • Strong knowledge of Windows Operating Systems (2016 and later) and Centos-based Linux Operating Systems.
  • Management and support of Windows server roles (Active Directory/DNS/DHCP/Clustering/IIS).
  • Strong AWS Platform Engineering skills, particularly in EC2, S3, IAM, and VPC/network configuration.
  • Significant knowledge and/or experience of working within an IT Support function, adhering to ITIL best practices.
What We Offer:
  • A competitive salary of £40,000 - £55,000 per annum, depending on experience.
  • A dynamic and pressurized work environment with opportunities for growth and development.


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