Resource Planning Specialist

11 hours ago


Sale, Trafford, United Kingdom Clear Business Full time
About the Role

We are seeking a highly skilled Resource Planning Specialist to join our team at Clear Business. As a key member of our workforce management team, you will be responsible for developing and implementing strategic plans to optimize our resource allocation and ensure seamless service delivery.

Key Responsibilities
  • Forecasting and Budgeting: Develop and maintain accurate long-term and short-term forecasts and budgets for our multi-channel contact centre operation, ensuring alignment with business objectives.
  • Workforce Management: Utilize data-driven insights to optimize staffing levels, shift patterns, and scheduling to meet service level agreements and maximize agent satisfaction.
  • Analysis and Reporting: Conduct regular variance analysis, identify trends, and provide actionable recommendations to improve forecasting accuracy and optimize resource allocation.
  • Collaboration and Communication: Work closely with cross-functional teams, including operations, sales, and marketing, to ensure seamless communication and alignment on resource planning initiatives.
Requirements
  • Experience: 1+ years of experience in a contact centre environment, with a focus on workforce management and forecasting.
  • Skills: Excellent analytical and problem-solving skills, with the ability to work in a fast-paced environment and meet challenging deadlines.
  • Education: Bachelor's degree in a related field, such as business administration, operations management, or a related field.
About Clear Business

Clear Business is a leading provider of essential services to small businesses in the UK. We are committed to delivering exceptional customer experiences and creating a positive impact on our customers' lives. Our team is passionate about innovation, collaboration, and continuous improvement, and we are seeking like-minded individuals to join our team.

What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including pension contributions, life assurance coverage, and generous discounts at high street and online retailers.
  • Opportunities for Growth and Development: We are committed to investing in our employees' growth and development, with opportunities for training, mentorship, and career advancement.
  • Flexible Working Arrangements: We offer flexible working arrangements, including hybrid working models and compressed hours, to support work-life balance and employee well-being.


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