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International Key Account Manager

2 months ago

Smethwick, Sandwell, United Kingdom DPDgroup Full time

Job Title: International Key Account Manager

Job Summary:

We are seeking a highly skilled and experienced International Key Account Manager to join our team at DPDgroup. As a key member of our international logistics team, you will be responsible for retaining and developing relationships with our large international customers.

Key Responsibilities:

  • Visiting customers to discuss account management objectives, upsell development initiatives, and international business updates
  • Developing account development plans and roadmaps to support revenue targets
  • Maintaining comprehensive customer information via Salesforce and other tools
  • Managing the handover of new major international accounts
  • Supporting the international tender process
  • Establishing productive relationships with key stakeholders
  • Identifying and developing additional international revenue opportunities
  • Assessing and validating customer needs and leading solution development efforts
  • Supporting the re-engagement of lost international customers and maintaining regular contact
  • Monitoring and maintaining international account revenue and profitability

Key Performance Indicators:

  • Customer retention levels
  • Maintained/improved account profitability
  • Improved international revenue growth
  • Quarterly quote renewal impact report
  • Upsell and regenerated revenue
  • Customer satisfaction

Requirements:

  • Ability to communicate effectively at all levels
  • Strong knowledge of international trade and logistics
  • Proven ability to achieve and exceed personal account objectives
  • Excellent customer service and listening skills
  • Willingness to learn and enhance knowledge of products and services
  • Excellent time management skills
  • Effective upsell and cross-selling skills
  • Strong influencing and negotiating skills
  • Effective collaboration and relationship building skills
  • Resilience, self-motivation, and flexibility
  • Good record keeping and adherence to policies and procedures
  • Problem-solving and effective decision-making

About Our Benefits:

We recognize that our people are at the heart of our business, and we offer a range of benefits to demonstrate our appreciation. These include holiday trading, enhanced maternity and paternity package, free life assurance, free onsite car parking, health kiosks, discounted shopping, milestone days off, and free eye tests.