Service Centre Manager

4 days ago

Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

The Role

We are seeking a highly skilled and experienced Service Centre Manager to lead our IT Service Desk and Technical Support Teams. As a key member of our Information and Technology Services team, you will be responsible for managing the delivery of high-quality IT services to our staff and students.

Key Responsibilities

  • Manage the Service Desk and Technical Support Teams to ensure efficient and effective service delivery
  • Develop and implement policies, procedures, and training plans to ensure consistent service delivery
  • Lead process improvement initiatives to drive continual service improvement
  • Provide leadership and develop a customer-first culture within the team
  • Collaborate with stakeholders to ensure alignment with business objectives

The Person

We are looking for a highly motivated and experienced professional with a strong background in IT service management. You will have excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.

Requirements

  • Proven experience in IT service management, with a focus on service delivery and customer satisfaction
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
  • Excellent problem-solving and analytical skills, with the ability to identify and implement process improvements
  • Ability to work collaboratively with stakeholders to achieve business objectives

About Us

Kingston University is a leading institution of higher education, with a strong commitment to innovation and excellence. Our Information and Technology Services team provides and supports digital services and facilities for students and staff, enabling learning, teaching, research, and administration.

  • Service Centre Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleWe are seeking an experienced Service Centre Manager to lead our Service Desk and Service Technician teams at Kingston University. As a key member of our Information and Technology Services team, you will be responsible for managing the delivery of high-quality IT services to our staff and students.Key ResponsibilitiesManage the Service Centre...

  • Service Centre Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleWe are seeking an experienced Service Centre Manager to lead our Service Desk and Service Technician teams at Kingston University. As a key member of our Information and Technology Services team, you will be responsible for managing the delivery of high-quality IT services to our staff and students.Key ResponsibilitiesManage the Service Centre...

  • Centre Manager

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Wacky Cafe Full time

    About the RoleWe are seeking a highly skilled and experienced Centre Manager to join our team at Wacky Cafe. As a Centre Manager, you will be responsible for the day-to-day operations of our children's play centre, ensuring a safe and enjoyable experience for our customers.Key ResponsibilitiesHealth and Safety: Oversee the centre's health and safety, fire,...

  • Service Centre Manager

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleThe successful candidate will oversee the Service Centre Teams, encompassing the Service Desk and Service Technicians, with a focus on optimizing resource utilization and assisting the team in resolving complex and difficult problems by providing expert advice and technical support for a user base of 2,500 staff. They will lead the team to...

  • Service Centre Manager

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleThe successful candidate will oversee the Service Centre Teams, encompassing the Service Desk and Service Technicians, with a focus on optimizing resource utilization and assisting the team in resolving complex and difficult problems by providing expert advice and technical support for a user base of 2,500 staff. They will lead the team to...

  • Service Centre Team Lead

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleThe successful candidate will oversee the Service Centre Teams, encompassing the Service Desk and Service Technicians, with a focus on optimizing resource utilization and assisting the team in resolving complex and difficult problems by providing expert advice and technical support for a user base of 2,500 staff. You will lead the team to embed...

  • Service Centre Team Lead

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

    About the RoleThe successful candidate will oversee the Service Centre Teams, encompassing the Service Desk and Service Technicians, with a focus on optimizing resource utilization and assisting the team in resolving complex and difficult problems by providing expert advice and technical support for a user base of 2,500 staff. You will lead the team to embed...

  • Customer Service Representative

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Wheelchair Transport Service, Inc. Full time

    About the OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre, you will be responsible for providing exceptional support to our customers, addressing their queries and concerns related to online ordering, including fraud management, delivery issues,...

  • Service Manager

    4 days ago

    Kingston upon Thames, Greater London, United Kingdom Via Westminster Drug Project Full time

    Job SummaryThe RoleWe are seeking a dynamic and committed individual to join our multidisciplinary team of clinical and non-clinical professionals as a Team Leader. As part of the leadership team, you will support the Service Manager in ensuring the delivery of excellent services.We are looking for a person who will:lead and coordinate a team of recovery...

  • Service Manager

    4 days ago

    Kingston upon Thames, Greater London, United Kingdom Via Westminster Drug Project Full time

    Job SummaryThe RoleWe are seeking a dynamic and committed individual to join our multidisciplinary team of clinical and non-clinical professionals as a Team Leader. As part of the leadership team, you will support the Service Manager in ensuring the delivery of excellent services.We are looking for a person who will:lead and coordinate a team of recovery...

  • Nursing Associate

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Nursing Associate to join our team at Churchill Medical Centre. As a key member of our nursing team, you will play a vital role in providing high-quality patient care and supporting the efficient delivery of our services.Key ResponsibilitiesProvide support to the nursing and medical team to...

  • Nursing Associate

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Nursing Associate to join our team at Churchill Medical Centre. As a key member of our nursing team, you will play a vital role in providing high-quality patient care and supporting the efficient delivery of our services.Key ResponsibilitiesProvide support to the nursing and medical team to...

  • Healthcare Assistant

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    Job SummaryWe are seeking a highly skilled and compassionate Healthcare Assistant to join our team at Churchill Medical Centre. As a key member of our nursing team, you will provide high-quality patient care and support to our patients, ensuring their comfort and well-being.Main ResponsibilitiesProvide support to the nursing and medical team to ensure the...

  • Healthcare Assistant

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    Job SummaryWe are seeking a highly skilled and compassionate Healthcare Assistant to join our team at Churchill Medical Centre. As a key member of our nursing team, you will provide high-quality patient care and support to our patients, ensuring their comfort and well-being.Main ResponsibilitiesProvide support to the nursing and medical team to ensure the...

  • Nursing Associate

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Nursing Associate to join our team at Churchill Medical Centre. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesProvide support to the nursing and medical team to ensure the efficient and...

  • Nursing Associate

    6 days ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Nursing Associate to join our team at Churchill Medical Centre. As a key member of our healthcare team, you will play a vital role in providing high-quality patient care and support to our patients.Key ResponsibilitiesProvide support to the nursing and medical team to ensure the efficient and...

  • Triage Coordinator

    2 weeks ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Triage Administrator to join our team at Churchill Medical Centre. As a key member of our administrative staff, you will play a vital role in providing exceptional patient care and support to our patients.Key ResponsibilitiesTriage incoming patient contacts and direct clinical queries to the...

  • Triage Coordinator

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom Churchill Medical Centre Full time

    About the RoleWe are seeking a highly skilled and compassionate Triage Administrator to join our team at Churchill Medical Centre. As a key member of our administrative staff, you will play a vital role in providing exceptional patient care and support to our patients.Key ResponsibilitiesTriage incoming patient contacts and direct clinical queries to the...

  • Respiratory Care Nurse

    1 week ago

    Kingston upon Thames, Greater London, United Kingdom St Albans Medical Centre Full time

    Position OverviewWe are seeking a dedicated Respiratory Care Nurse to join our team at St Albans Medical Centre. The ideal candidate will possess experience in managing respiratory conditions within a primary healthcare setting. Key responsibilities will include conducting reviews for asthma and COPD patients. While prescriptive authority is not a...

  • Respiratory Care Nurse

    4 weeks ago

    Kingston upon Thames, Greater London, United Kingdom St Albans Medical Centre Full time

    Position OverviewWe are seeking a dedicated Respiratory Care Nurse to join our team at St Albans Medical Centre. The ideal candidate will possess experience in managing respiratory conditions within a primary healthcare setting. Key responsibilities will include conducting reviews for asthma and COPD patients. While prescriptive authority is not a...