Sales and Support Expert
4 days ago
About Us
">We are a global leader in commercial and residential kitchen equipment solutions, showcasing our innovation through venues where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques.
The UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.
Job Description
We are looking for a Customer Experience Executive to join our newly created team.
The main focus of the role is to respond to incoming customer enquiries, queries, to process orders and to ensure our customers receive industry leading customer service.
Responsibilities
- First point of contact for incoming enquires, ensuring the highest standards of customer service.
- Respond to incoming customer enquiries and queries, providing information and advice of a high standard.
- Deal with queries and problems from dealers, end users and the public, ensuring resolution in a timely and professional manner.
- Monitor live chat function on the website.
- Process orders with a high degree of accuracy using the required system.
- Maintain effective working relationships with customers, dealers, co-workers, and other internal and external stakeholders.
- Undertake regular product training to ensure knowledge and skills for the effective performance of the role.
- Support the sales team by developing and maintaining up-to-date information and documentation.
- Inform the Customer Service Supervisor of any issues or problems to enable minimisation.
- Be the first point of contact for members of the Business Development and / or National Accounts team.
- Produce daily and weekly reports and statistics as required.
- Plan and execute plans to target nil and low spend accounts.
- Support Customer Experience Executives to target new business.
- Improve sales desk processes, suggesting new and agreed systems, procedures and documentation.
- Ensure company policies and procedures are always followed.
Requirements
- Prior experience of working in a busy customer service or sales environment, ideally in a business to business/distribution network environment.
- Experience of the commercial catering market or the wider hospitality industry (desirable).
- Able to demonstrate enthusiasm for and understanding of a busy sales environment.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and ability to build a good rapport with a wide range of customers.
- Ability to understand and retain basic product information.
- Sound knowledge of Microsoft software, particularly Word and Excel.
What We Offer
The estimated salary for this position is £28,000 - £35,000 per annum, depending on experience.
We offer a range of benefits, including a competitive salary, excellent training opportunities, and a supportive team environment.
This is an exciting opportunity to join a dynamic team and contribute to the success of ACS Performance.
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