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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Tate Full time
{"title": "Customer Service Administrator", "description": "Job Summary

We are seeking a skilled Customer Service Administrator to support our engineers over the phone and via email. The successful candidate will be responsible for re-booking appointments, gathering information, and updating various systems.

Key Responsibilities
  • Take calls from engineers with updates on jobs.
  • Re-book jobs when the engineer is unable to complete the work.
  • Reallocate work when engineers are absent.
  • Updating various systems when jobs are completed.
  • Gather information from other teams to close jobs.
  • Update the system accordingly with the details of work that needs completing.
  • Update an Excel spreadsheet.
  • General administration.
  • Assist engineers and customers with queries over email and phone.
Requirements
  • Strong written and verbal communication skills.
  • Confident using a computer.
  • Previous customer service experience within retail or a call centre essential.
  • Previous administration experience desired, not essential.
  • Natural problem solver.
  • Committed and hard working.
  • Knowledge of Excel advantageous.
About the Company
  • Professional office environment.
  • Friendly team.
  • Parking on site.
  • Subsidised canteen on site.
", "lang_code": "en-US"}