Field Service Engineer

2 months ago

London, Greater London, United Kingdom Virgin Media O2 Full time

Job Summary:

Virgin Media O2 is seeking a skilled Field Service Engineer to join our team of experts in installations, fault fixing, and customer service. As a Field Service Engineer, you will be responsible for diagnosing errors and technical problems, determining appropriate solutions, and delivering exceptional customer experiences.

Key Responsibilities:

  • Install and maintain telecommunications equipment and infrastructure
  • Diagnose and repair technical issues with equipment and systems
  • Provide excellent customer service and support
  • Collaborate with technical teams to share knowledge and best practices
  • Document processes and follow company standard procedures and protocols

Requirements:

  • UK Manual driving license with no more than 8 points
  • Ability to work at heights and in all weather conditions
  • Problem-solving skills and ability to find suitable solutions for customers
  • Excellent communication and interpersonal skills
  • Organized and motivated individual with a customer-focused approach

What We Offer:

  • Competitive salary of £29,000 plus £2,500 London Weighting Allowance
  • 25 days of annual leave, including birthday
  • First-rate pension program with up to 10% matching contributions
  • Access to wellbeing benefits, including the Unmind App and BUPA medical coverage
  • Life insurance and healthcare plan
  • Support for all family situations, including neonatal leave and excellent maternity and paternity policies

About Us:

Virgin Media O2 is a leading telecommunications company that provides fast and reliable broadband, mobile, and TV services to customers across the UK. We are committed to building a diverse and inclusive workplace culture that values equity and inclusion in everything we do.

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