Operations Management Specialist

14 hours ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time
Job Description

We are looking for an experienced Customer Care Manager to join our team at Job Solutions Ltd. As a Customer Care Manager, you will play a critical role in leading a team of Customer Care Advisors and driving efficiency through leadership, process reviews, and continual improvement.

Main Responsibilities
  • Lead a team of Customer Care Advisors to provide exceptional customer service.
  • Oversee the pricing and quotations/campaigns cycle for Retail, Specification, and Export Markets.
  • Work closely with Directors of Sales to maintain and develop sales of products to UK Specification accounts.
Requirements
  • A minimum of 5 years' experience in a similar role.
  • Proven leadership skills, with a track record of driving efficiency and improving customer satisfaction.
  • Strong analytical and problem-solving skills.

We offer a competitive salary of £58,000 per annum, based on location and qualifications.



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