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Retail Store Manager

2 months ago

Plymouth, Plymouth, United Kingdom Majestic Full time

About Majestic Wine Plymouth

Majestic Wine Plymouth is a leading wine retailer seeking an experienced Assistant Manager to join our team.

Key Responsibilities:

  • Support the Store Manager in driving sales performance and day-to-day operations of the store.
  • Take responsibility of the store and team in the absence of the Store Manager.
  • Drive store performance by maximizing sales opportunities and optimizing KPI performance.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Sell the story, not the discount, by demonstrating and sharing passion for product with customers.
  • Support the recruitment, management, and development of the team.
  • Take accountability and pride in the physical appearance and maintenance of the store.
  • Continuously identify opportunities to improve the operational running of the store.

Requirements:

  • Experience working in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Prioritization and problem-solving skills in high-pressure environments.
  • Self-motivated and able to thrive in a team environment.
  • Excellent communication and time management skills.
  • WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
  • Full UK/EU/EEA driving license with no more than 6 penalty points.

What We Offer:

  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities and in-house training schemes.
  • Fantastic incentives for travel and exploration.
  • Contributory company pension plan.
  • Life assurance.
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • Access to Retail Trust benefits.
  • Company maternity, paternity, and adoption leave.
  • Long service rewards.
  • Full training provided for the first 3 months.
  • Company sick pay scheme.