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IT Support Specialist

1 month ago

Orpington, Greater London, United Kingdom Cameron Clarke Associates Full time
Job Title: IT Customer Support

We are seeking a highly skilled and motivated IT Customer Support professional to join our team at Cameron Clarke Associates. As an IT Customer Support specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Role:

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will be working closely with our clients to resolve technical issues and provide expert advice on our time and attendance products.

Key Responsibilities:
  • Provide exceptional customer service and technical support to clients via phone, email, and remote desktop tools.
  • Install and set up software on servers and PCs.
  • Train customers on the use of our Cloud and Windows software.
  • Self-manage individual responsibilities and prioritize tasks effectively.
  • Answer telephone calls and web chats from customers in a professional and courteous manner.
  • Use the database to search for customer information and history.
  • Assist customers with software installation and setup via remote desktop tools.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.
  • A collaborative and supportive team environment.
  • The chance to work with a range of clients and projects.
Requirements:
  • Excellent communication and interpersonal skills.
  • Strong technical skills and knowledge of IT systems.
  • Ability to work independently and as part of a team.
  • Good problem-solving skills and attention to detail.
  • Ability to prioritize tasks and manage time effectively.

If you are a motivated and customer-focused individual with a passion for IT, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].