Crisis Response Specialist

2 weeks ago


Camberley, Surrey, United Kingdom British Red Cross Full time

About the Team: Our Health and Local Crisis Response service is a dedicated team of professionals who are passionate about making a difference in people's lives. As a Service Support Worker, you will be part of a close-knit team that works together to provide high-quality support to service users. Our team is committed to excellence, and we are looking for someone who shares our values and is passionate about delivering exceptional results.

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Your Key Responsibilities:

  • Providing reactive, focused, and flexible support to adults following a hospital stay to enable early discharge.
  • Responding to referrals from Clinicians and Community Health Professionals.
  • Assess service users' needs, complete and follow a support plan for the individual.
  • Supporting service users in the weeks after hospital discharge or to prevent readmission.
  • Taking someone to a hospital appointment that they otherwise couldn't get to or be picking up prescriptions and shopping.
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Requirements: To be successful in this role, you will need to have a full UK manual driving licence, a good knowledge of services provided by the NHS and Social Care, and be able to make things great by improving service quality for the benefit of users. You will also need to be professional, diplomatic, and confidential in your dealings with queries.

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What We Offer: In return for your dedication and expertise, you will receive a competitive salary of £12 per hour, as well as a range of benefits including holidays, pension scheme, flexible working, learning & development opportunities, discounts, wellbeing assistance, team working, cycle2work, and season ticket loan. We are proud to participate in the disability confident scheme for roles based in the UK.



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