Food Manufacturing Technical Specialist
5 days ago
We are The Sterling Choice, a well-known and successful multi-site food manufacturer based in Cambridgeshire. Our organization is seeking an experienced individual to fill the role of Technical Customer Account Manager/Senior QA Manager.
About the Role:This position requires you to take full responsibility for all technical aspects of key customer relationships, ensuring product safety, quality, and customer satisfaction across multiple sites. You will be responsible for ensuring compliance with HACCP-based quality systems, customer standards, and legal requirements.
- Provide technical guidance, training, and support to internal teams and customers.
- Work with production and service departments to improve technical performance.
- Ensure timely and effective management of customer complaints, maintaining high service levels.
Your primary responsibilities as a Technical Customer Account Manager/Senior QA Manager will include:
- Ensuring that all products manufactured meet the required quality standards.
- Developing and implementing effective quality control measures.
- Providing expert advice on technical matters related to food manufacturing.
- Managing customer relationships and resolving any issues that may arise.
To be successful in this role, you must have:
- A minimum of 3 years' experience in the food industry, including auditing.
- Working knowledge of BRC standards, HACCP, food legislation, and food hygiene.
- Proficient in Microsoft Office and experience with SAP/Innova.
The ideal candidate will be a strategic thinker with excellent communication skills and a strong ability to build relationships with customers and colleagues alike. This would be an excellent opportunity for an existing QA Manager, Account Manager, or Customer Manager looking to step away from people management and focus on developing critical relationships with customers.
Estimated Salary Range:£50,000 - £70,000 per annum.
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