Relativity Technical Account Manager

4 weeks ago


London, Greater London, United Kingdom WomenTech Network Full time
Job Title: Relativity Technical Account Manager

At WomenTech Network, we're seeking a highly skilled Relativity Technical Account Manager to join our Service Delivery Management Team. As a key member of our team, you will be responsible for developing and executing account plans to drive customer success and growth.

Key Responsibilities:
  • Develop a deep understanding of customer projects and ensure minimal service impact
  • Collaborate with cross-functional teams to enhance the Relativity platform and improve customer experience
  • Initiate and lead Customer Action Plans to ensure customers have a positive experience using Relativity
  • Be accountable for the quality of service provided and ensure future demand is understood and factored into capacity planning
  • Partner with senior-level team members to troubleshoot and resolve customer incidents
  • Provide best practices on the use of Relativity to customers
  • Travel up to 10% of the time for customer engagements
Requirements:
  • 10+ years in a technical role directly supporting customers
  • Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues
  • Strong written and verbal communication skills
  • Ability to work efficiently under pressure and meet deadlines
  • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives
  • Meticulous attention to detail
  • Experience working in a SaaS, IaaS, and/or Hybrid environments
  • Experience with and knowledge of e-discovery industry and products
  • ITIL Certification
Preferred Qualifications:
  • Experience troubleshooting Microsoft Azure
  • Experience troubleshooting VMs, Storage, and Networking


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