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Customer Support Manager, Amazon Freight EU

2 months ago

Coalville, Leicestershire, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking an exceptional people leader to build and manage a highly complex operations team for Amazon Freight's Business Compliance team.

Key Responsibilities
  • Identify and implement solutions to operational problems that impact customer experience and business continuity.
  • Bring a department and company-wide perspective to decision making, with strong business acumen and analytical skills.
  • Assess and review end-to-end functional and operational areas, designing and implementing large-scale operations.
  • Gather functional requirements and convert them into a realistic, detailed functional spec and project plan.
  • Prioritize competing projects across departments and focus individual and team projects for an entire group or department.
  • Serve as an escalation point for shipper support leads and make accurate business decisions based on in-depth understanding of operational demands.
  • Identify and evaluate potential risks and obstacles, with the ability to drive corrective actions.
About the Team

At Amazon UK Services Ltd., we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day.

Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time, and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure, and tools that Amazon uses to move thousands of loads daily.

Our team plays a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and has a direct impact on Shipper Experience.

Requirements
  • University Education: Master or Bachelor degree in Engineering, Supply Chain Management, or similar.
  • Advanced knowledge of Excel (Pivot Tables, VLOOKUP).
  • Advanced English (spoken, written).
  • Strong analytical background.
  • Comfortable in ambiguous situations.
  • Proven significant experience of building and managing teams across different levels of expertise.
  • Proven experience in Customer contact/operations/supply chain/logistics/e-commerce.
Preferred Qualifications
  • MBA preferred.
  • Communication skills in other languages: German, French, or Italian.
  • Experience in using SQL and databases in a business environment.
  • Experience identifying automation opportunities and managing change.