Salesforce Administrator
3 days ago
The University of the Arts London (UAL) is seeking a highly skilled Salesforce Administrator to join our team as a CRM Technical Specialist. This is a 1-year fixed-term contract opportunity that will play a key role in the implementation of an agile, service-led approach to CRM across the university.
Key Responsibilities- Act as a technical specialist on the university's primary CRM system, Salesforce, and provide technical support and guidance to the Digital and Technology Group.
- Handle day-to-day maintenance responsibilities, evaluate, test, and implement upgrades across the system, and utilize Service Cloud to implement a new approach for marketing and moving student enquiries across the University to Salesforce.
- Support and develop other CRM systems in use at UAL, including Raisers Edge and Maximiser.
- Monitor, interpret, and report on data and metrics associated with CRM performance.
- Build effective internal working relationships across all levels of seniority and functions.
- ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
- Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
- Experience with Service Cloud, Sales Cloud, and ideally Pardot.
- Knowledge, experience, and genuine interest in CRM and how it can have a positive impact on business outcomes.
- Experience of CRM system administration, including user support and training, implementing system upgrades, and managing system developments, testing, and releases.
- Experience with data processes/automation, including Flows and Flow Orchestrator.
- Competitive salary package of £42,477 - £50,961 per annum dependent on experience.
- 34 days annual leave plus public holidays.
- Competitive pension package.
- A healthy work-life balance for all employees.
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