Salesforce Administrator

3 days ago


London, Greater London, United Kingdom UAL Full time
About the Role

The University of the Arts London (UAL) is seeking a highly skilled Salesforce Administrator to join our team as a CRM Technical Specialist. This is a 1-year fixed-term contract opportunity that will play a key role in the implementation of an agile, service-led approach to CRM across the university.

Key Responsibilities
  • Act as a technical specialist on the university's primary CRM system, Salesforce, and provide technical support and guidance to the Digital and Technology Group.
  • Handle day-to-day maintenance responsibilities, evaluate, test, and implement upgrades across the system, and utilize Service Cloud to implement a new approach for marketing and moving student enquiries across the University to Salesforce.
  • Support and develop other CRM systems in use at UAL, including Raisers Edge and Maximiser.
  • Monitor, interpret, and report on data and metrics associated with CRM performance.
  • Build effective internal working relationships across all levels of seniority and functions.
Requirements
  • ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
  • Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
  • Experience with Service Cloud, Sales Cloud, and ideally Pardot.
  • Knowledge, experience, and genuine interest in CRM and how it can have a positive impact on business outcomes.
  • Experience of CRM system administration, including user support and training, implementing system upgrades, and managing system developments, testing, and releases.
  • Experience with data processes/automation, including Flows and Flow Orchestrator.
What We Offer
  • Competitive salary package of £42,477 - £50,961 per annum dependent on experience.
  • 34 days annual leave plus public holidays.
  • Competitive pension package.
  • A healthy work-life balance for all employees.


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