Workshop Operations Manager

3 weeks ago


Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time

Silcom Recruitment Limited is currently seeking an experienced Workshop Operations Manager to join their team.


The Role:


This is an exciting opportunity for a dedicated leader to oversee the smooth operation of the workshop, ensuring exceptional service standards and driving performance.


Main dealership experience is preferred for this position, as you will be instrumental in managing a team of skilled technicians and maintaining high-quality service delivery.


Responsibilities & Requirements:


• Supervise and coordinate daily activities of workshop staff.


• Schedule and allocate work to ensure efficient operations.


• Monitor workflow and productivity to meet targets.


• Act as a liaison for customers, addressing their concerns and ensuring satisfaction.


• Review and approve service estimates, repairs, and invoices.


• Handle customer complaints and resolve issues.


• Ensure all work meets quality standards and industry regulations.


• Conduct regular inspections and audits of repairs and services.


• Recruit, train, and develop workshop staff.


• Manage staff performance reviews and provide feedback.


• Oversee staff rotas, absences, and attendance.


• Manage inventory of parts and supplies.



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