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Medical Receptionist
2 months ago
This is an exciting opportunity to join our busy Practice as a Patient Services Medical Receptionist. As the first point of contact for our patients and visitors, you will play a vital role in ensuring a smooth and efficient experience for everyone who walks through our doors.
Main Responsibilities- Welcome and register patients, ensuring they are properly checked-in and know where to go.
- Direct patients to submit requests for assistance with medical needs and administration requests via the NHS App or our website.
- Book routine nursing appointments and recalls, ensuring sufficient information is recorded.
- Receive and make calls as required, diverting calls and taking messages as appropriate while maintaining confidentiality.
- Ensure the efficiency of the appointment system and monitor the flow of patients through waiting rooms into consulting and treatment rooms.
- Respond to all queries and requests for assistance from patients and other visitors.
- Advise patients of relevant charges for private services, accept payments, and issue receipts.
- Ensure new patient registration forms are correctly completed and supported by all necessary paperwork, registering the new patient on the system as quickly as possible.
- Deal with Workflow and Tasks and Emails accurately and appropriately as quickly as possible.
- Keep Reception and waiting areas clean and tidy.
- Pass on information regarding unresolved or urgent problems at the end of each working day or at the end of duty.
- Adhere to full end-of-day procedures prior to departure, ensuring the Reception area and wider building is secure.
- Ensure the computer database is kept up to date and accurate.
- Respond to internal and external emails in an appropriate manner, adhering to Practice computer and email policies at all times.
- Comply with Health and Safety requirements of the site at all times.
- Attend Practice team meetings and training sessions as and when arranged.
- Provide occasional cover across Patient Services to support Medical Secretaries and other Administrative staff as required.
We are a close, hard-working team at Bourne Galletly Practice, and we enjoy tremendous support from our patients. We have been rated 'Outstanding' at our most recent CQC Inspection, and we are committed to providing the highest level of care and service to our patients.
Person SpecificationExperience
- Experience of working in a busy customer-facing role, both in person and on the telephone, including clerical or administrative functions, where a high level of customer service and satisfaction is achieved.
Desirable
- Experience of SystmOne clinical system would be beneficial but not essential, as full training will be provided.
- Confidence with Microsoft Office packages and software would be helpful.
Qualifications
- GCSE equivalent in English and Maths.
