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Service Desk Coordinator

2 months ago

Uxbridge, United Kingdom Trinity Resource Solutions Full time
Service Desk Administrator

We are seeking a highly skilled and proactive Service Desk Administrator to join our busy Service Team at Trinity Resource Solutions in Uxbridge. As a key member of our team, you will be responsible for providing exceptional customer service, managing service requests, and ensuring seamless communication with our clients.

Key Responsibilities:
  • Customer Service: Answer inbound calls, respond to emails, and action voicemails to provide a high level of customer satisfaction.
  • Service Request Management: Create quotes, close service reports, and manage account queries to ensure efficient service delivery.
  • Inventory Management: Process worksheets, manage stock adjustments, and log calls for engineer attendance.
  • Contract and Order Management: Create contracts for service agreements and manage orders for cleaning products and spare parts.
  • Team Support: Collaborate with colleagues to provide proactive support and engage with all areas of the business.

Requirements: To be successful in this role, you will need to be a self-motivated individual with excellent administrative skills, top-notch customer service, and knowledge of Excel. You will be a team player who is always customer-oriented and represents the company in the best possible way.