Third Line Support Specialist

7 days ago


Reading, Reading, United Kingdom Xact Placements Limited Full time
Job Title: 3rd Line Support Engineer

Xact Placements Limited is seeking a skilled 3rd Line Support Engineer to join our team.

Main Responsibilities:
  • Provide technical support to clients on hosted and on-premise IT systems.
  • Troubleshoot, identify faults, resolve issues, and monitor alerts in a timely manner.
  • Manage tickets in accordance with Service Level Agreements (SLAs).
  • Perform maintenance tasks on desktops, servers, and network devices.
  • Update documentation as required.
  • Visit customer sites to provide on-site support.
Requirements:
  • Experience in a similar role, preferably within a Managed Service Provider (MSP) environment.
  • Proven troubleshooting skills and ability to resolve IT incidents efficiently.
  • Excellent networking knowledge and skills.
  • Strong experience in Windows Server, VMWare, Hyper-V, and Office 365.
  • Proficiency in PowerShell scripting.
  • Good understanding of backups, including Veeam.
  • Competence in Windows and Linux environments.
  • Desirable: Fortinet experience and excellent communication skills, both written and verbal.
  • Good understanding of ITIL principles.


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