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Account Research Specialist I
2 months ago
At TSYS Managed SVCS EMEA, LTD (GB), we are driven by our passion for delivering best-in-class payment technology and software solutions. Our dynamic team helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders grow with confidence and achieve amazing results.
Job Summary
We are seeking an Account Research Specialist to join our team. As an Account Research Specialist, you will be responsible for researching and responding to customer requests pertaining to cardholder/corporate accounts, ensuring compliance with client, regulatory, and Association rules and regulations.
Key Responsibilities
- Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts.
- Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution.
- Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action.
Requirements
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Desired Skills and Capabilities
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
- Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems.
- Communication skills - Frequent written and verbal communication with cardholders, clients and vendors.
- Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance.
