Hotel Operations Manager

2 weeks ago


Exeter, Devon, United Kingdom Leonardo Hotel Exeter Full time

About the Role

We are seeking a highly skilled and experienced Hotel Manager to lead our team at Leonardo Hotel Exeter. As a Hotel Manager, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that our guests have an exceptional experience with us.

Key Responsibilities

  • Set and achieve guest satisfaction targets through effective use of guest feedback and surveys
  • Work towards achieving Gold accreditation for the hotel through Green Tourism by reducing the hotel's carbon footprint
  • Coach and support your management team to build the skills necessary to progress in their careers
  • Regularly inspect facilities and rooms to ensure compliance with health and safety standards and brand standards
  • Build relationships with the local community and business leaders
  • Collaborate with the local HR team to host engaging activities for the team
  • Get involved with company-wide projects to continue evolving the Leonardo Hotels brand

What We Offer

We offer a range of benefits to our colleagues, including an annual bonus scheme, pension plan, special rates on Leonardo Hotel rooms, company-wide recognition scheme, meals on duty, talent referral scheme, and access to the Company Pension Scheme, Life Assurance, and Wellbeing Support.

Why Choose Us?

We are a dynamic and growing hotel group with a strong commitment to our colleagues and guests. We offer opportunities for development and progression, and our in-house 'High Potential' programme is designed to support leaders like you. If you are a motivated and experienced Hotel Manager looking for a new challenge, we would love to hear from you.



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