Front of House Team Member
2 days ago
We are seeking an efficient and friendly individual to join our Front of House team at Excelcare Holdings' Stanley Wilson Lodge Care Home in Essex. This role provides a warm and professional greeting to all visitors, ensuring they feel welcome and supported.
About us:
- Excelcare is a family-owned care home group established for over 34 years.
Salary and Contract:
- The hourly rate for this position is £12.60.
- This is a zero-hours contract, allowing you to pick up shifts as available to cover annual leave, sickness, or vacancies.
- You will be required to work varied shifts between 8am-5pm, Monday-Friday, and 9am-3pm on Saturdays and Sundays.
About the Role:
- As a receptionist, you will be the first point of contact for all visitors, requiring a positive and welcoming approach.
- You will be responsible for ensuring all visitors sign in and out, answer telephone calls, and deliver messages promptly.
- Your duties will also include dealing with incoming and outgoing post, maintaining a tidy reception area, and working closely with the Home Manager and Administrator.
- You will be required to record and report daily and weekly updates as advised by the Home Manager, as well as promoting the home through show rounds.
Requirements:
- A positive attitude and excellent communication skills are essential for this role.
- You should have good IT skills, including Microsoft Office applications (Word, Excel, and PowerPoint).
- Attention to detail is crucial in maintaining accurate records and providing excellent customer service.
- Previous experience in a customer-facing or reception role is desirable but not necessary, as training will be provided.
Benefits:
- You will receive 5.6 weeks of annual leave per annum.
- Free on-site parking is available.
- You will receive enhancements to your pay on bank holidays.
- Our Refer a Friend Scheme rewards £500 for each successful referral.
- We will provide a DBS certificate.
- You will undergo a comprehensive induction programme.
- Funded qualifications may be available via our apprenticeship programme.
- Employee of the Month receives £100 for outstanding contribution.
- We celebrate Team Appreciation Week.
This is a fantastic opportunity to join our compassionate and welcoming team at Excelcare Holdings.
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