Front of House Team Member

2 days ago


Saffron Walden, Essex, United Kingdom Excelcare Holdings Full time

We are seeking an efficient and friendly individual to join our Front of House team at Excelcare Holdings' Stanley Wilson Lodge Care Home in Essex. This role provides a warm and professional greeting to all visitors, ensuring they feel welcome and supported.

About us:

  • Excelcare is a family-owned care home group established for over 34 years.

Salary and Contract:

  • The hourly rate for this position is £12.60.
  • This is a zero-hours contract, allowing you to pick up shifts as available to cover annual leave, sickness, or vacancies.
  • You will be required to work varied shifts between 8am-5pm, Monday-Friday, and 9am-3pm on Saturdays and Sundays.

About the Role:

  • As a receptionist, you will be the first point of contact for all visitors, requiring a positive and welcoming approach.
  • You will be responsible for ensuring all visitors sign in and out, answer telephone calls, and deliver messages promptly.
  • Your duties will also include dealing with incoming and outgoing post, maintaining a tidy reception area, and working closely with the Home Manager and Administrator.
  • You will be required to record and report daily and weekly updates as advised by the Home Manager, as well as promoting the home through show rounds.

Requirements:

  • A positive attitude and excellent communication skills are essential for this role.
  • You should have good IT skills, including Microsoft Office applications (Word, Excel, and PowerPoint).
  • Attention to detail is crucial in maintaining accurate records and providing excellent customer service.
  • Previous experience in a customer-facing or reception role is desirable but not necessary, as training will be provided.

Benefits:

  • You will receive 5.6 weeks of annual leave per annum.
  • Free on-site parking is available.
  • You will receive enhancements to your pay on bank holidays.
  • Our Refer a Friend Scheme rewards £500 for each successful referral.
  • We will provide a DBS certificate.
  • You will undergo a comprehensive induction programme.
  • Funded qualifications may be available via our apprenticeship programme.
  • Employee of the Month receives £100 for outstanding contribution.
  • We celebrate Team Appreciation Week.

This is a fantastic opportunity to join our compassionate and welcoming team at Excelcare Holdings.



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