Front of House Manager
6 days ago
We are seeking a skilled Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and supporting the management team to maintain the highest standards of service.
Key Responsibilities:
- Supporting the management team to maintain high standards of service.
- Delivering 14 great shifts with the team to ensure every customer leaves happy.
- Leading from the front, setting the pace high for the team to ensure timely delivery.
- Maintaining a detail-oriented approach, never settling for second best.
What We Offer:
- Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift, regardless of hours worked.
- 50% discount on food in all three brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
Requirements:
- You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafes or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
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