Front of House Manager

6 days ago


Saffron Walden, Essex, United Kingdom Loungers Full time
About the Role

We are seeking a skilled Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer experiences and supporting the management team to maintain the highest standards of service.

Key Responsibilities:

  • Supporting the management team to maintain high standards of service.
  • Delivering 14 great shifts with the team to ensure every customer leaves happy.
  • Leading from the front, setting the pace high for the team to ensure timely delivery.
  • Maintaining a detail-oriented approach, never settling for second best.

What We Offer:

  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all three brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

Requirements:

  • You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafes or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

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