Commercial Account Handler
4 weeks ago
The Role:
We are seeking a highly skilled Breakdown Customer Care and Sales Handler to join our team at PIB Group. As a key member of our team, you will provide exceptional customer service and sales support to our clients, ensuring their needs are met and exceeded.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work under pressure and adapt to new processes and procedures. You will be responsible for providing clear guidance and explanations to clients, processing mid-term adjustments and cancellations, and collecting payments for amendments or missed direct debit payments.
Responsibilities:
- Provide exceptional customer service and sales support to clients
- Process mid-term adjustments and cancellations on existing policies
- Collect payments for amendments or missed direct debit payments
- Solve customer queries throughout the life of their policy
- Provide training and coaching when required
- Quoting and closing new business enquiries
- Building and maintaining long-standing client relationships
- Retaining existing clients at renewal
- Identifying opportunities to upsell additional products
Requirements:
- Excellent written and verbal communication skills
- Excellent customer service skills – the ability to empathise and successfully deal with difficult customers
- Ability to work under pressure
- Excellent organisational skills
- PC literate with working knowledge of Microsoft Word and Excel
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and supportive work environment
- Flexible working arrangements
- Discounted rates on PIB products
- Access to a comprehensive learning and development framework
About Us:
PIB Group is a leading insurance provider, committed to delivering exceptional customer service and support. We are passionate about helping our clients achieve their goals and aspirations, and we are seeking like-minded individuals to join our team.
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