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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Engineer to join our team at Premier Group. As a Technical Support Engineer, you will play a critical role in providing technical support and troubleshooting for electrical engineering systems, components, and products.
Key Responsibilities- Provide technical support and troubleshooting for electrical engineering systems, components, and products.
- Diagnose and resolve electrical issues, both remotely and on-site, ensuring minimal downtime for clients.
- Assist in the installation, testing, and maintenance of electrical systems, including power supplies, control systems, and electrical panels.
- Support clients with technical queries related to electrical circuits, wiring schematics, and electrical safety standards.
- Collaborate with engineering teams to resolve complex technical challenges and provide insights for product improvements.
- Develop and deliver technical documentation, user guides, and training materials for customers and internal teams.
- Assist in the design and configuration of custom electrical solutions based on client needs.
- Stay current with industry standards, new technologies, and best practices in electrical engineering.
- Participate in on-call support rotations for critical electrical systems and emergency troubleshooting.
- Degree or diploma in Electrical Engineering or related field.
- Proven experience as a Technical Support Engineer, Electrical Engineer, or similar role.
- In-depth knowledge of electrical systems, circuit design, control systems, and industrial electrical components.
- Experience with electrical troubleshooting tools and equipment (e.g., multimeters, oscilloscopes, PLCs).
- Familiarity with relevant electrical codes and standards (e.g., BS7671, IEC).
- Strong problem-solving skills with the ability to diagnose complex electrical issues.
- Experience in using CAD software for electrical design and schematics is a plus.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Relevant certifications (e.g., 18th Edition Wiring Regulations, CompEx) are advantageous.
- Ability to work independently and manage multiple tasks in a dynamic environment.
