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Debt Advisor
2 months ago
About Totemic
Totemic is a leading provider of debt advice and solutions, dedicated to helping individuals overcome financial challenges. Our customer-focused approach is built on empathy, respect, and a commitment to making a positive impact on our clients' lives.
Our Mission
We strive to create a supportive work environment that fosters growth, development, and well-being. Our employees are the backbone of our organization, and we invest in their training and support to ensure they excel in their roles.
Job Summary
We are seeking a skilled Debt Advisor to join our team. As a Debt Advisor, you will play a critical role in supporting clients, creditors, and our organization's needs throughout the client journey. Your pro-active approach will help build trust and commitment with clients and their creditors.
Main Responsibilities
- Support clients, creditors, and our organization's needs throughout the client journey.
- Build and maintain strong working relationships with colleagues and third parties.
- Demonstrate daily that you are client-driven and listen to their needs, responding in a supportive and empathetic way.
- Follow departmental processes and seek guidance and support when needed.
- Ensure calls are relevant to the process and helpful to the client, always being mindful of needs and expectations.
- Enter, update, and maintain information accurately, ensuring all relevant details are covered and recorded.
- Ensure appropriate levels of technical and process knowledge are maintained, highlighting concerns to your Team Manager.
- Suggest change where you identify inefficient or ineffective working practices.
Key Skills
- Previous experience in a similar industry is an advantage.
- Excellent written and verbal communication skills, with the ability to understand client needs.
- Exceptional customer service skills to deal with challenging and vulnerable clients.
- A great team player with the confidence to work independently without constant supervision.
- Excellent attention to detail, with a methodical and thorough approach to work.
- A desire to show initiative and manage pressure and conflicting demands on your time.
What We Offer
As a Debt Advisor at Totemic, you will enjoy a range of benefits, including:
- A competitive salary of £25,000 per annum.
- Opportunities for career progression, with over 90% of our managers promoted from within.
- A supportive work culture that prioritizes employee well-being.
- Two charity days per year to volunteer and support causes that matter to you.
How to Apply
If you are a customer-focused individual with excellent communication skills and a passion for making a positive impact, we would love to hear from you. Please apply now or get in touch for further information.
