Operational Learning and Development Specialist

4 weeks ago


Bristol, Bristol, United Kingdom DiverseJobsMatter Full time
About the Role

We are seeking a highly skilled Operational Learning and Development Specialist to join our team at DiverseJobsMatter. As a key member of our Operational Learning and Development department, you will play a critical role in supporting teams in Customer Services and the dealer partner network.

Key Responsibilities:

  • Collaborate with key stakeholders to identify organisational training, coaching and communication needs.
  • Establish resource requirements to manage projects and initiatives effectively.
  • Work with the Ops L&D leads to develop plans, approach, and allocate the right resources in the team to meet business priorities.
  • Manage a small team of Resource and Support Co-ordinators to help plan and deliver the Ops L&D programme.

About You

We are looking for a leader who can listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.

Requirements:

  • Commercial experience as an L&D Manager, Training Manager or Project Manager.
  • Proven record of strategic planning and managing multiple L&D projects and familiarity with project management methodologies.
  • Effective partnering with business stakeholders at various levels.
  • Strong understanding of effective learning theories and a passion for high-quality content and innovative learning solutions.
  • Excellent communication and negotiation skills.
  • Bachelor's degree in HR, Business, Education or related field.


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