Operational Learning and Development Specialist
4 weeks ago
We are seeking a highly skilled Operational Learning and Development Specialist to join our team at DiverseJobsMatter. As a key member of our Operational Learning and Development department, you will play a critical role in supporting teams in Customer Services and the dealer partner network.
Key Responsibilities:
- Collaborate with key stakeholders to identify organisational training, coaching and communication needs.
- Establish resource requirements to manage projects and initiatives effectively.
- Work with the Ops L&D leads to develop plans, approach, and allocate the right resources in the team to meet business priorities.
- Manage a small team of Resource and Support Co-ordinators to help plan and deliver the Ops L&D programme.
About You
We are looking for a leader who can listen, challenge, influence and demonstrate a solid understanding of how we make a real difference within our organisation and the impact this has externally to our Customers, Dealers and Scheme Partners.
Requirements:
- Commercial experience as an L&D Manager, Training Manager or Project Manager.
- Proven record of strategic planning and managing multiple L&D projects and familiarity with project management methodologies.
- Effective partnering with business stakeholders at various levels.
- Strong understanding of effective learning theories and a passion for high-quality content and innovative learning solutions.
- Excellent communication and negotiation skills.
- Bachelor's degree in HR, Business, Education or related field.
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