Digital Learning Experience Designer

4 days ago

London, Greater London, United Kingdom Financial Ombudsman Services Full time
About the Role

We are seeking a highly skilled Digital Learning Designer to join our team at the Financial Ombudsman Service. As a Digital Learning Designer, you will play a key role in creating engaging and effective digital learning solutions for our internal audiences.

Key Responsibilities
  • Design, develop, and evaluate digital learning solutions across all areas of the organization, ensuring they meet the needs of our learners.
  • Collaborate with subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives, and evaluate learning outcomes.
  • Work closely with the Learning Partners to create engaging content that supports the learning aim and outcomes.
  • Manage multiple digital learning projects simultaneously, ensuring timely delivery, quality standards, and budget compliance.
  • Develop and maintain relationships with external suppliers to access best-in-class L&D products and services.
  • Support the procurement and tendering process for digitally related contracts and systems.
  • Stay up-to-date with the latest trends and innovations in digital learning and technology, exploring new ways to enhance the learning experience.
  • Manage the learning and journeys module within Workday to ensure a suitable customer experience.
  • Generate, interpret, and present digital learning analytics to stakeholders, informing areas of improvement.
Requirements
  • Experience in digital design and development, with a good understanding of UX/UI design principles.
  • Previous experience in creating digital learning content using storyboards and various digital tools.
  • Working knowledge of Agile or Scrum methodologies.
What We Offer

We offer a competitive salary, flexible benefits, and a range of perks, including 25 days' holiday entitlement, a generous pension, and access to extensive well-being resources.

We are committed to being an inclusive employer, attracting and developing people from a wide range of backgrounds. We welcome applications from underrepresented groups and are proud to be an equal opportunities employer.

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