Customer Service Representative

2 days ago


Winchester, Hampshire, United Kingdom NatWest Full time

Customer Service - Personal Banker

**About the Role**

We are seeking a skilled Customer Service - Personal Banker to join our team at NatWest in Winchester. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our valued customers in achieving their financial goals.

**Key Responsibilities**

* Provide expert guidance and support to customers, helping them to navigate our banking services and products
* Proactively identify opportunities to enhance the customer banking experience, ensuring that our customers receive the highest level of service
* Work closely with colleagues to ensure seamless delivery of customer service, resolving issues and responding to customer queries in a timely and professional manner

**What You'll Need**

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
* Strong problem-solving skills, with the ability to think critically and resolve complex customer issues
* A customer-focused approach, with a passion for delivering exceptional service and exceeding customer expectations

**What We Offer**

* A competitive salary and benefits package
* Opportunities for career development and progression
* A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service



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