Workforce Optimization Specialist

5 days ago


Bristol, Bristol, United Kingdom Teleperformance Full time

Overview

As a Workforce Optimization Specialist, you will play a vital role in ensuring our client's operational efficiency by managing and optimizing workforce resources. You will collaborate closely with various teams to analyze data, forecast demand, and develop strategies that maximize productivity and minimize costs.

Key Responsibilities:
  • Leverage your expertise in resource planning and scheduling to effectively allocate staff across different projects and campaigns.
  • Utilize workforce management tools to track real-time performance metrics, identify trends, and generate accurate forecasts for future staffing needs.
  • Collaborate with Operations teams to ensure optimal shift coverage, rotations, and resource allocation based on client demands and service level agreements (SLAs).
  • Analyze data from various sources, including client feedback and internal performance reports, to identify areas for improvement and develop actionable insights.
  • Present your findings and recommendations to stakeholders in a clear and concise manner, effectively communicating the impact of workforce optimization strategies.
Skills and Qualifications:

We are seeking a highly analytical and detail-oriented individual with a strong understanding of workforce management principles. Proven experience using workforce management tools and advanced Excel skills are essential. Excellent communication, presentation, and problem-solving abilities are also required.



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