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Application Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time
Job Description

Job Title: Application Support Analyst/Software Support Analyst

Job Type: Full-time

Industry: Software solutions

Location: Remote (UK)

Job Summary

We are seeking an experienced Application Support Analyst/Software Support Analyst to join our team. The successful candidate will provide technical support and troubleshooting for our in-house developed applications, working closely with implementation teams and software development teams to resolve issues and improve system performance.

Key Responsibilities
  • Provide technical support and troubleshooting for our in-house developed applications
  • Work closely with implementation teams to create customer handovers and onboard them into the support system
  • Collaborate with software development teams to troubleshoot and resolve more complicated issues
  • Develop and maintain knowledge of our applications and systems
  • Provide training and support to other team members as needed
Requirements
  • At least 3 years of experience in a software as a service position
  • Strong technical skills, including SQL and software support
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • 25 days holiday + bank holidays
  • Employer Contribution pension scheme

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Application Support Analyst/Software Support Analyst looking for a new challenge, please submit your application.