Senior Client Partnership Manager

4 days ago


Leamington Spa, Warwickshire, United Kingdom Ponderosa Agency Limited Full time

At Ponderosa Agency Limited, we are seeking an experienced Senior Client Partnership Manager to join our team. This role will be responsible for leading client relationships, managing high-profile accounts, and ensuring the agency diligently delivers to client and contract expectations.

About the Role

The successful candidate will be a key member of the senior management team, contributing to the strategic direction of the agency. They will be responsible for overseeing client relationships, managing budgets, timelines, and resource allocations, and identifying opportunities for continuous improvement.

Responsibilities
  • Client Leadership & Relationship Management:
    • Serve as the senior point of contact for key clients, building long-term, trusted relationships.
    • Lead negotiations and manage client agreements, including design and implementation of Service Level Agreements (SLAs), regular service reviews, and contract renewals.
    • Ensure the agency consistently delivers to client expectations, exceeding SLAs and key performance indicators (KPIs).
  • Team Leadership & Development:
    • Lead, support, and develop a team of Account Directors and their client delivery teams, ensuring a motivated client service team, fostering a high-performance culture that delivers best-in-class work.
    • Champion the use of data-led planning approaches, maximizing the value from enterprise-level planning tools and systems such as TGI.
  • Forecasting & Reporting:
    • Own and lead gross profit (GP) reporting across client accounts, ensuring accuracy and timeliness in line with group expectations.
    • Optimize net profitability by ensuring effective processes and accountability across teams.
What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus benefits, including a bonus tied to business and personal performance. You will also have the opportunity to work in a supportive and collaborative environment with a focus on personal and professional growth.



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