Customer Service Associate
2 weeks ago
Job Summary
">MMP Consultancy is seeking an experienced Administrator to support our operational team in the West Midlands. The successful candidate will answer incoming calls from tenants, process orders accurately, and keep detailed records of all resident interactions.
">Key Responsibilities
">- ">
- Responding to tenant inquiries and resolving queries efficiently.">
- Processing orders using company systems for accurate client invoicing.">
- Maintaining up-to-date records of resident interactions within the system.">
- Reviewing supervisor or tradesperson reports to determine necessary actions for resolving repairs.">
- Resolving minor complaints at the first point of contact.">
Requirements
">To succeed in this role, you will need:
">- ">
- A professional and friendly telephone manner.">
- A strong focus on delivering excellent customer service.">
- Excellent communication and prioritisation skills.">
- Problem-solving abilities, with the initiative to identify and address customer needs effectively.">
Benefits
">We offer a competitive salary of £26,000 - £32,000 per annum, depending on experience, along with:
">- ">
- Holiday entitlement: 22 days per year, increasing with service (up to an additional 5 days).">
- Long Service Awards: Recognition for key milestones and continuous service.">
- Perkbox Benefits: Access to a wide range of perks, including free coffees, cinema tickets, and discounts on trips away.">
- Volunteer Days: One paid day per year to support a cause of your choice.">
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