Restaurant Floor Operations Manager
3 weeks ago
Estimated Salary: £26,200 per annum
About the Role:The Tim Hortons Restaurant Floor Operations Manager position plays a pivotal role in ensuring exceptional customer experiences and upholding operational standards across our restaurants. This role assists the restaurant manager in overseeing day-to-day operations to guarantee that people, products, cleanliness, and customer satisfaction are consistently met.
Key Responsibilities:- Maintaining high standards of customer experience through proactive issue resolution and effective team management.
- Ensuring seamless product presentation and merchandising, adhering to agreed levels.
- Fostering a motivated team environment to achieve targets and deliver outstanding customer service.
- Leveraging knowledge of key performance indicators to drive daily success within the restaurant.
- Complying with relevant legislation, including food safety, health, and employment standards.
- Responsible for opening and closing restaurants while maintaining operational excellence.
- Driving adherence to quality standards, hygiene protocols, customer experience, speed of service, and hospitality within the restaurant.
- Collaborating with management to achieve superior Store evaluation scores on audits.
- Educating employees on health and safety policies.
- Flexible approach to work with discipline.
- Prior experience in Quick Service Restaurants (QSR).
- Able to work effectively as part of a team and independently.
- Higher Secondary Education or equivalent qualification.
- Fluent English language skills (B1 level minimum).
- Advantageous to have knowledge of food hygiene practices.
- Desirable understanding of Health & Safety procedures.
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