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Service Coordinator
2 months ago
Job Summary
ASI Recruitment is seeking a highly organized and detail-oriented individual to fill the role of Service Controller. As a key member of our team, you will be responsible for coordinating and managing service requests, ensuring timely and efficient resolution of customer inquiries.
Key Responsibilities
- Receive, record, and relay relevant information for all service requests
- Monitor and arrange engineer availability to meet customer needs
- Keep customers informed of timescales and ensure engineers attend as soon as possible
- Act as the primary point of contact for service inquiries
- Contribute to administrative processes and ensure accurate record-keeping
- Handle customer calls in a professional and diplomatic manner, resolving conflicts and issues in a timely and effective manner
Requirements
- Previous experience in a service advisor or operations role
- High level of organizational skills and attention to detail
Benefits
- Competitive salary and benefits package
- Monday to Friday working hours
- Medical, dental, and life insurance
- Pension scheme and enhanced holiday entitlement
