Spa Operations Manager

4 weeks ago


Weybridge, Surrey, United Kingdom Bannatyne Health Club Full time
Spa Manager Job Description

Job Title: Spa Manager

Location: Weybridge

Job Type: Full-time

Hours: 40 hours per week

Rate of Pay: £15.38 - £15.87 per hour + bonus of up to £4,000

About the Role

We are seeking a highly motivated and experienced Spa Manager to join our team at Bannatyne Health Club. As a Spa Manager, you will be responsible for overseeing the daily operations of the spa, ensuring a seamless and relaxing experience for all guests. You will lead, motivate, and manage a team of skilled therapists and support staff, developing and implementing strategies to increase spa revenue and client satisfaction.

Key Responsibilities
  • Oversee daily spa operations, ensuring a high level of customer service and satisfaction
  • Lead and manage a team of therapists and support staff, providing guidance and support to ensure excellent service delivery
  • Develop and implement strategies to increase spa revenue and client satisfaction
  • Perform a variety of spa treatments, including massages, facials, manicures, and pedicures, tailored to meet guests' individual needs
  • Manage inventory, budgets, and scheduling to ensure efficient spa operations
  • Maintain the highest standards of cleanliness, safety, and customer service
Requirements

To be successful in this role, you will need:

  • NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
  • Dynamic interpersonal skills and a customer-focused attitude
  • Excellent written and verbal communication skills
  • Proven experience of delivering excellent customer service
  • Ability to work flexible hours, including weekends and holidays
What We Offer

As a Spa Manager at Bannatyne Health Club, you will enjoy a range of benefits, including:

  • Competitive salary and bonus structure
  • Opportunities for career development and progression
  • Complimentary lunch or breakfast
  • Flexible schedule
  • 28 days annual leave increasing with tenure
  • Free gym membership
  • Complimentary gym membership (after 2 years' service)
  • Discounted spa treatments
  • Discounted spa goods
  • ELEMIS products
  • Discounted meals and beverages
  • Career and personal development training
  • Mental health, well-being, and EAP services
  • Length of service awards
  • Staff awards and bonuses
  • Discounted entertainment and shopping
Why Bannatyne?

Bannatyne Group is a leader in the health and wellness industry, known for its commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees. As a Spa Manager at Bannatyne, you'll play a pivotal role in delivering the ultimate spa experience.



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