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Experienced Pensions Administrator

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Isio Full time
About the Role

We're seeking a highly skilled and experienced Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you will play a vital role in delivering exceptional service to our clients and their members.

Key Responsibilities
  • Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
  • Process cases accurately, including calculations and payments of member benefits.
  • Manage time effectively to meet deadlines and prioritize tasks.
  • Produce high-quality letters, emails, and reports.
  • Take ownership of tasks and responsibilities, demonstrating a proactive and solution-focused approach.
  • Stay up-to-date with relevant pensions regulations and legislation, applying knowledge to improve service delivery.
  • Contribute to our continuous service improvement initiative, identifying opportunities for growth and development.
Requirements
  • Pensions knowledge and experience, with a strong understanding of pensions administration services.
  • Excellent customer service focus, with the ability to build strong relationships and manage expectations.
  • Great communication skills, with the ability to communicate clearly and succinctly.
  • Enthusiasm and motivation, with a desire to deliver exceptional customer service and take responsibility for learning and development.
  • Excellent time management, with the ability to prioritize tasks and meet deadlines.
What We Offer
  • A competitive remuneration package, including a discretionary bonus scheme.
  • A defined contribution pension scheme.
  • Life insurance.
  • Healthcare benefits.
  • Income protection.
  • 25 days annual leave, plus bank holidays and two 'Company' days.
  • Flexible working.
  • A flexible benefits package.
  • Development programmes, including technical and non-technical training support and mentor programmes.
  • Study support, including materials, exam fees, and study days.
About Isio

Isio is a people-first business, committed to helping our colleagues gain a wide variety of experience, significant development opportunities, and progression through the business. We're a people business, and we recognize that pensions is a people business. We affect people's lives through our advice, and we're passionate about making a positive impact.