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Experienced Pensions Administrator
2 months ago
We're seeking a highly skilled and experienced Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you will play a vital role in delivering exceptional service to our clients and their members.
Key Responsibilities- Provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner.
- Process cases accurately, including calculations and payments of member benefits.
- Manage time effectively to meet deadlines and prioritize tasks.
- Produce high-quality letters, emails, and reports.
- Take ownership of tasks and responsibilities, demonstrating a proactive and solution-focused approach.
- Stay up-to-date with relevant pensions regulations and legislation, applying knowledge to improve service delivery.
- Contribute to our continuous service improvement initiative, identifying opportunities for growth and development.
- Pensions knowledge and experience, with a strong understanding of pensions administration services.
- Excellent customer service focus, with the ability to build strong relationships and manage expectations.
- Great communication skills, with the ability to communicate clearly and succinctly.
- Enthusiasm and motivation, with a desire to deliver exceptional customer service and take responsibility for learning and development.
- Excellent time management, with the ability to prioritize tasks and meet deadlines.
- A competitive remuneration package, including a discretionary bonus scheme.
- A defined contribution pension scheme.
- Life insurance.
- Healthcare benefits.
- Income protection.
- 25 days annual leave, plus bank holidays and two 'Company' days.
- Flexible working.
- A flexible benefits package.
- Development programmes, including technical and non-technical training support and mentor programmes.
- Study support, including materials, exam fees, and study days.
Isio is a people-first business, committed to helping our colleagues gain a wide variety of experience, significant development opportunities, and progression through the business. We're a people business, and we recognize that pensions is a people business. We affect people's lives through our advice, and we're passionate about making a positive impact.