Director of IT Service Management
3 weeks ago
About the Role:
BAE Systems is seeking a highly skilled and experienced Head of ICT Services to lead and manage a team of service management professionals. The successful candidate will be responsible for defining and implementing a comprehensive IT service management strategy aligned with business goals.
Key Responsibilities:
- Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
- Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
- Select, implement, and manage IT service management tools to optimise processes and workflows
- Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
- Establish and maintain service level agreements (SLAs) with internal and external stakeholders
Requirements:
- Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
- Knowledge of industry best practices and emerging technologies in IT service management
- Strategic thinking: Aligning IT service management with business goals
- Leadership: Building and motivating a high-performing service management team
- IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
What We Offer:
As a Head of ICT Services at BAE Systems, you will receive a competitive salary, a comprehensive pension scheme, and a range of flexible working arrangements. You will also have access to additional benefits, including an employee assistance programme, Cycle2work, and employee discounts.
About Us:
BAE Systems is a leading defence, aerospace, and security company that delivers a wide range of products and services to governments, defence forces, and private customers around the world.
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