Director of IT Service Management

3 weeks ago


Lancaster, Lancashire, United Kingdom BAE Systems (New) Full time

About the Role:

BAE Systems is seeking a highly skilled and experienced Head of ICT Services to lead and manage a team of service management professionals. The successful candidate will be responsible for defining and implementing a comprehensive IT service management strategy aligned with business goals.

Key Responsibilities:

  • Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
  • Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
  • Select, implement, and manage IT service management tools to optimise processes and workflows
  • Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
  • Establish and maintain service level agreements (SLAs) with internal and external stakeholders

Requirements:

  • Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
  • Knowledge of industry best practices and emerging technologies in IT service management
  • Strategic thinking: Aligning IT service management with business goals
  • Leadership: Building and motivating a high-performing service management team
  • IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge

What We Offer:

As a Head of ICT Services at BAE Systems, you will receive a competitive salary, a comprehensive pension scheme, and a range of flexible working arrangements. You will also have access to additional benefits, including an employee assistance programme, Cycle2work, and employee discounts.

About Us:

BAE Systems is a leading defence, aerospace, and security company that delivers a wide range of products and services to governments, defence forces, and private customers around the world.



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