Luxury Retail Team Leader

4 weeks ago


York, York City, United Kingdom Frasers Group Full time

Company Overview

Flannels is the luxury fashion destination for men and women, offering a curated selection of over 100 brands from established international designers to contemporary labels.

We strive to provide an elegant shopping experience that showcases our exclusive brands in a timeless yet modern setting. Our stores are designed to inspire and delight our customers, while our website ensures seamless navigation and accessibility.

Job Description

We are seeking an experienced Luxury Retail Team Leader to join our team in York. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining visual standards across the store.

Responsibilities

  • Sales Generation: Drive sales through excellent customer service, product knowledge, and visual merchandising skills.
  • Team Leadership: Supervise and motivate a team of retail staff, providing coaching and development opportunities to ensure they meet their full potential.
  • Visual Merchandising: Maintain high visual standards across the store, including window displays, shop fixtures, and product presentation.
  • Stock Management: Manage stock levels, receive new deliveries, and maintain accurate inventory records.
  • Customer Service: Provide exceptional customer service, responding to customer queries and resolving any issues promptly and professionally.

Requirements

  • Experience: Proven experience in a retail leadership role, preferably within a luxury fashion environment.
  • Knowledge: Strong knowledge of luxury fashion brands, trends, and products.
  • Communication: Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Organizational: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Benefits

We offer a competitive salary of £40,000 - £50,000 per annum, depending on experience, as well as a range of benefits including:

  • Discounts on Flannels merchandise
  • A comprehensive training program
  • Ongoing support and development opportunities
  • A dynamic and supportive work environment

Estimated Salary: £42,500



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