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Retail Team Manager

1 month ago

York, York City, United Kingdom Trinny London Full time

About Our Team

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As a Team Leader at Trinny London, you'll be part of a dynamic and supportive team dedicated to delivering exceptional customer experiences. We're passionate about empowering our customers to be their best selves, and we're looking for talented individuals to join us.

Job Overview

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We're seeking a highly skilled and experienced Makeup Service Lead to join our York team. As a key member of our retail team, you'll play a vital role in driving sales and delivering an exceptional customer experience.

Your key responsibilities will include:

  • Service delivery: Conducting high-quality makeup services, including pre-booked appointments and walk-ins.
  • Customer engagement: Building strong relationships with our customers, sharing your expertise and knowledge to ensure they feel valued and supported.
  • Sales performance: Meeting and exceeding daily and monthly targets, working closely with your Business Manager to achieve success.
  • Team support: Collaborating with your Business Manager on events, rotas, and team development initiatives to drive business growth.

Key Skills and Qualifications

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To succeed in this role, you'll need:

  • Experience in retail makeup artistry, ideally within the luxury sector.
  • Passion for makeup and skincare, with a deep understanding of our products and services.
  • Excellent communication and mathematical skills, with the ability to work in a fast-paced environment.
  • Adaptability and confidence, with a positive and can-do attitude.
  • Strong organizational skills, with the ability to prioritize tasks and meet deadlines.

Compensation and Benefits

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We offer a competitive salary of £13.00 per hour plus commission structure, along with a range of benefits, including:

  • A welcome starter stack
  • Company discount
  • T-Parties and summer celebrations
  • Rewards and recognition scheme

Diversity and Inclusion

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We celebrate diversity and inclusion, welcoming people from all backgrounds to join our team. We believe that everyone deserves the chance to be their best self, and we're committed to creating a workplace where everyone feels valued and supported.