Homebased Travel Consultant
8 hours ago
We are seeking an experienced Travel Consultant to join our team as a Homebased Travel Consultant. As a key member of our Reservations / Customer Service team, you will be responsible for providing exceptional customer service and ensuring that all customer interactions are handled promptly and efficiently.
Key Responsibilities:
- Provide outstanding customer service to clients via phone, email, and other channels.
- Process bookings and amendments accurately and efficiently.
- Maximize upsale opportunities by offering clients upgrades and extras.
- Assist clients with customer care activities, including collecting payments and booking ancillaries.
- Attend training and educational visits to develop knowledge and skills.
- Ensure clients receive relevant holiday documentation and explain online check-in and Manage my Booking.
- Respond to email enquiries, web chat, social media interactions, text message, and WhatsApp enquiries promptly and efficiently.
Requirements:
- Experience in a customer-facing role in a busy environment.
- Desirable experience in the travel industry.
- Ability to work under pressure and deal with difficult situations.
- Customer-centric attitude and professional demeanor.
The Package:
- Salary - £24,000 + commission.
- Fully remote work arrangement.
- Flexible working hours, including weekends.
- Travel perks and benefits.
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