Parts Consultant
23 hours ago
Tangram is seeking a highly skilled Parts Consultant to join our team in Christchurch. This role requires a proven track record of delivering exceptional customer service and technical support in the heavy transport or light vehicle market.
About the Role
This is an exciting opportunity for a motivated and experienced Parts Advisor or Technician to leverage their mechanical aptitude and technical expertise to provide top-notch service to our customers. You will be responsible for interfacing daily with service and sales teams to deliver a seamless experience across parts, service, and sales.
Key Responsibilities
- Provide efficient and effective technical support to customers, including troubleshooting and resolving issues related to parts and services.
- Collaborate with the service and sales teams to ensure seamless delivery of parts, services, and sales interactions.
- Set the benchmark for exceptional customer service, exceeding expectations and making a lasting impression on our clients.
Requirements
- A minimum of 2 years' experience as a Parts Advisor or Technician in the NZ Heavy Transport or Light Vehicle Market, with a strong mechanical aptitude.
- Proven ability to work effectively with ERP and CRM systems, demonstrating strong computer acumen and analytical skills.
- Strong communication and interpersonal skills, with the ability to build rapport with internal stakeholders and external customers.
What We Offer
- Competitive base salary: $NZD 60,000 - $80,000 per annum.
- Performance-based bonuses, providing opportunities for growth and recognition.
- A dynamic and supportive work environment that encourages new ideas and professional development.
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