Neighbourhood Officer

2 weeks ago


Salford, Salford, United Kingdom Together Housing Full time

About the Role

Pendleton Together, a part of the Together Housing Group, is a social landlord in Salford dedicated to providing a safe and comfortable living environment for everyone. As a non-profit organisation, we invest our profits back into the company to benefit our residents and local communities.

We are committed to diversity and inclusion, welcoming applications from candidates with protected characteristics. We are also proud to be a Disability Confident employer.

Key Responsibilities

  • Monitor vacant dwellings on schemes/estates and ensure properties are inspected and re-let with minimal delay, following our lettings and void management policies and ensuring contract compliance.
  • Provide advice and assistance to residents on housing matters, including information on legal rights, responsibilities, and welfare and safeguarding concerns.
  • Be the point of contact for housing management services on a patch, enforcing the Association's conditions of tenancy, particularly regarding property and garden conditions.
  • Liaise with colleagues and agencies over customer problems, such as complaints, rent arrears, anti-social behaviour, or repair requests.

Requirements

  • Full UK driving licence and access to a car, as the role is field-based.
  • Experience in housing/lettings or social housing, ideally.
  • Experience working with diverse customers and dealing with various situations.
  • Excellent face-to-face customer service skills.
  • Solution-focused and experienced in working with customers and stakeholders.
  • Ability to manage confidential and personal information appropriately and sensitively.
  • Personal resilience to handle a fast-paced, demanding role with multiple tasks.

What We Offer

  • Salary of £29,582 per annum.
  • Annual pay scale increase.
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
  • Hybrid working.
  • 37 hours per week, Monday – Friday, with occasional evening or weekend working.
  • Wide range of technical, professional, and personal development training opportunities.
  • Attractive pension scheme.
  • Health and wellbeing benefits, including access to GPs.
  • A range of financial and lifestyle benefits, including cycle to work, vehicle leasing, and financial advice.
  • Staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.

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