Sales and Customer Service Representative

5 days ago


West Bromwich, Sandwell, United Kingdom Atkore International Group Full time

Atkore International Group is offering a competitive salary of £28,000 - £35,000 per annum for this exciting opportunity.

Job Overview

As an Internal Sales Coordinator at Atkore International Group, you will be responsible for effectively managing customers by ensuring orders are processed within relevant timeframes. You will also handle queries to a high level of customer service, engage with customers through monthly outbound telephone campaigns, and gain Voice of Customer feedback.

Key Responsibilities:
  1. Order Processing: Use computerised systems (currently Infor and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
  2. Customer Communication: Maintain telephone contact with customers, external sales teams, and transport companies to ensure a timely communication flow between all parties.
  3. Enquiries and Support: Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
  4. Sales Promotion: Conduct outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc.
Requirements:
  1. GCSE Level or Equivalent: You must have GCSE level or equivalent qualifications.
  2. Computer Literacy: You must be computer literate with intermediate level or above in Word and Excel.
  3. CRM Knowledge: Working knowledge of CRM systems e.g., Salesforce or Infor would be desirable.
  4. Communication Skills: Good telephone manner and ability to build rapport with customers.
  5. Teamwork: Ability to work as part of a team and on your own initiative.


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